Privacy Policy

Name, phone number and email; device make, model, serial/IMEI and a description of the problem; booking dates; order and payment details (card payments are processed by Stripe — we never see or store your full card number); and messages you send to our chat assistant.

To book, diagnose and repair your device, contact you about your repair or order, process payments and pickups, honour warranties, and meet legal and tax obligations. We do not sell your information.

Repairs may require access to your device. We only access what is needed to test the repair and never copy personal files. We recommend backing up your device before drop-off; we're not responsible for data loss.

Only trusted service providers who help us run the business — payment processing (Stripe), secure website hosting and email delivery — and only as needed. We may disclose information when required by law.

Repair and sales records are kept as long as needed for warranty, accounting and legal purposes (generally up to 7 years for tax records), then securely deleted.

Information is stored with encrypted connections and access is limited to authorized staff.

Our website uses only essential browser storage needed for the site, checkout and staff sign-in to work.

You may ask to see, correct or delete your personal information, or withdraw consent, subject to legal limits. Contact us and we'll respond within 30 days.

Telestore Canada Ltd, 16630 Bayview Ave, Newmarket, ON L3X 1X2 · (905) 235-5510 · info@telestore.ca